Refund policy

We have a 14-day return policy for online purchases, which means you have 14 days after receiving your item to request a return*. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nisathewomen.com. Please note that returns will need to be sent to the following address: 

25A Auburn Road, Auburn NSW 2144, Australia

If your return is accepted, we’ll send you a confirmation email to return item. You can pack it and send it via any local post or courier services or hand it into the shop.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nisathewomen.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@nisathewomen.com.